Trading Terms

First Order

• The first order is Pro Forma.
• Minimum Orders are $500.00 (plus GST).

Subsequent Orders on Account

These are customers who have completed their Pro Forma order and have returned, and had approved, an 'Independence Studios' Credit Application Form.

• All Invoices on Account are payable in full by end of month following date of invoice.
• A 5% Settlement Discount is applicable upon payment of invoices within 7 days of receipt of your invoice.

Payment Methods

• Direct Deposit details are given on the bottom left hand corner of all Invoices.
• We accept payments by Cheque, Direct Deposit & Credit Card (BankCard, Mastercard & VisaCard)

Delivery

• Delivery is by our carrier.
• Freight is based on 'cost' price.
• Delivery can not be made to Post Office Boxes.

Credit Claims

All Credit Claims should be made in writing. They may be sent by:

• Post
• Email sales@isgift.com
• Fax to toll free (in Australia) 1800 819 578 or (for international) +61 2 9905 0552

Customers have 30 days to try a product and we will accept it back and offer full credit so long as goods are as new:

• Packaging not marked or damaged
• No price labels
• Goods must be packed carefully so they do not get damaged in transit

A 15% restocking fee will apply for late returns, if Independence Studios has agreed to the return.

• Price Adjustment: Customer must notify us within 7 days of receipt of goods
• Faulty Goods: Customer must notify us within 30 days of receipt of faulty goods
• Short Supply: Customer must notify us within 7 days of receipt of order
• Freight incorrectly charged: Customer must notify us within 7 days of receipt of invoice.

General Notes

• All Prices are quoted in Australian or New Zealand Dollars depending on customers access.
• All Prices exclude GST until added at shopping carts final total.
• All Goods remain the property of Independence Studios until payment is received in full.
• Risk on products passes to You upon dispatch by Us.
• Goods will not be supplied to overdue accounts until such time as the account is brought up to date.
• We reserve the right to charge interest on overdue accounts as well as all collection costs and Solicitors fees in recovering any late payment of this account.
• Overdue accounts paid by Credit Card will also attract the fee charged to Independence Studios by the Credit Card Company.
• Prices are subject to change without notice.
• Goods are supplied ex-store and you are responsible for all freight costs.

New Zealand Customers

• Please note, the following ranges are not available in New Zealand: Magnetic Poetry, Present Time, Karlsson, Brink, Blue Q, Joseph and Joseph.

If you have any questions, or would like further information please don't hesitate to contact sales@isgift.com