Trading Terms


 

First Order

  • The first order is Pro Forma.
  • Minimum Orders are $500.00 (plus GST).

Subsequent Orders on Account

These are customers who have completed their Pro Forma order and have returned, and had approved, an 'Independence Studios' Credit Application Form.

  • All Invoices on Account are payable in full by end of month following date of invoice.
  • A 3% Settlement Discount is applicable upon payment of invoices within 7 days of receipt of your invoice.

Payment Methods

  • Direct Deposit details are given on the bottom left hand corner of all Invoices.
  • We accept payments by Cheque, Direct Deposit & Credit Card (Mastercard & VisaCard) but not through our website.

Delivery

  • Delivery is by our carrier.
  • Freight FIS. Please note: Free freight not available to some regional areas.
  • Delivery can not be made to Post Office Boxes.

Credit Claims

All Credit Claims should be made in writing. They may be sent by:

  • Online Claim Request Form can be accessed here if logged in
  • Post
  • Email customerservice@isgift.com
  • Fax to toll free (in Australia) 1800 819 578 or (for international) +61 2 9905 0552

Customers have 30 days to try a product and we will accept it back and offer full credit so long as goods are as new:

  • Packaging not marked or damaged
  • No price labels
  • Goods must be packed carefully so they do not get damaged in transit

A 15% restocking fee will apply for late returns, if Independence Studios has agreed to the return.

  • Price Adjustment: Customer must notify us within 7 days of receipt of goods
  • Faulty Goods: Customer must notify us within 60 days of receipt of faulty goods
  • Short Supply: Customer must notify us within 7 days of receipt of order
  • Freight incorrectly charged: Customer must notify us within 7 days of receipt of invoice.

General Notes

  • All Prices are quoted in Australian or New Zealand Dollars depending on customers access.
  • All Prices exclude GST until added at shopping carts final total.
  • All Goods remain the property of Independence Studios until payment is received in full.
  • Risk on products passes to You upon dispatch by Us.
  • Goods will not be supplied to overdue accounts until such time as the account is brought up to date.
  • We reserve the right to charge interest on overdue accounts as well as all collection costs and Solicitors fees in recovering any late payment of this account.
  • Overdue accounts paid by Credit Card will also attract the fee charged to Independence Studios by the Credit Card Company.
  • Prices are subject to change without notice.

New Zealand Customers

  • Please note, the following ranges are not available in New Zealand: PT, Karlsson, Jip, Silly, Leitmotiv, Joseph and Joseph and Mighty Wallets.

If you have any questions, or would like further information please don't hesitate to contact sales@isgift.com

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